PARENT PORTAL ACCOUNT QUESTIONS GRADING AND ATTENDANCE QUESTIONS TECHNOLOGY QUESTIONS SECURITY QUESTIONS

 

PARENT PORTAL ACCOUNT QUESTIONS

  • I am a first time Parent Portal user, what information do I need?
    • In order to create your Parent Portal account, you will need a valid email address, your child/children’s Access ID and your child/children’s Access Password. The Access ID and Access Password have been provided in a letter sent from your child’s (children’s) school. If you do not have an Access ID and Access Password for your child/children, please contact the individual school.
  • How do I obtain an Access ID and Access Password for my child?
    • Access IDs and Access Passwords have been sent home in a letter from your child’s school on February 6th 2012, for all students in grades K-5 and on April 18th 2012 for grades 6-12.  If you did not receive a Parent Portal letter from your child’s school, please contact the main office of the school your child attends.
  • I have a child in the Middle School and/or High School, will I need to create a separate Parent Portal account when I receive an Access ID and Access Password from the Middle School and/or High School?
    • No, you will be able to add additional children at any grade level to your account once you receive their Access ID and Access Password.
  • I have tried to login for the first time and I am unable to, what should I do?
    • Please make sure that you have created a Parent Portal account.
    • The Access ID and Access Password that you received from your child’s (children’s) school are not your username and password. The Access ID and Access Password are used to join your child to your account during the account creation process.
    • Please review the Parent Portal reference manual, located on the Sayreville School District Parent Portal Help Page, for detailed instructions on creating a Parent Portal Account.
  • I have multiple children enrolled in the school district.  I received a letter with a different Access ID and Access Password for each child. Do I need to create an account for each of my children?
    • No, you only need to create one Parent Portal account.  The Access ID and Access Password are used to connect your children to the account you create.  Please review the Parent Portal reference manual, located on the Sayreville School District Parent Portal Help Page, for detailed instructions for creating a Parent Portal Account.
  • Can individual parents/guardians have their own user accounts?
    • Yes, individual parents can have their own user account. The requirements for creating a Parent Portal account include a valid unique email address, a unique username, and your child’s (children’s) school issued Access ID and Access Password. You will not be able to create two or more separate Parent Portal accounts using the same email address and/or username.
  • Are Parent Portal usernames and passwords case sensitive?
    • Yes.
  • How many children can I add to my Parent Portal account?
    • When you initially create your Parent Portal account, you can add up to seven children. After your account is created, there is no limit to the amount of children you can add to your Parent Portal account as long as you have a valid Access ID and Access Password for each child. For further information on adding children to your account, please review the Parent Portal reference manual, located on the Sayreville School District Parent Portal Help Page.
  • I have forgotten my username and/or password for the Parent Portal, what should I do?
    • Parent Portal usernames and passwords are case sensitive, please make sure you are entering your information correctly.
    • On the login page for the Parent Portal, there is a link titled “Having trouble logging in?” please click the link and follow the on screen instructions. Please note, you will need access to the original email account you used to create your Parent Portal account. If you continue to have problems please email: powerschool@sayrevillek12.net.
  • I am new to the district, how should I obtain an Access ID and Access Password for my child/children?
    • Please contact the individual school(s) of your child/children.
  • Will my child/children be issued their own accounts to the Parent Portal?
    • At this time the Sayreville School District is only issuing Parent Portal accounts to parents and legal guardians.
  • Do I need a new user name and password each year if my child is returning?
    • No, all login information will remain active as long as your child is a student in the school district.
  • If my child changes schools within the district, do I need to create a new Parent Portal account?
    • No, you do not need to create a new Parent Portal account if your child changes schools or is promoted to a new school in the district.
    • The Parent Portal information for you and your child will be moved by the district from one district school to another in the above situations.
    • The process of transferring the Parent Portal data between schools may not take place on the first day of enrollment in the new school, please allow up to a week for the transfer to take place.  If you continue to be unable to view Parent Portal information for your child’s new district school please email powerschool@sayrevillek12.net for further information.
  • If my child leaves the district and returns later in the school year or in a future school year, do I need to create a new Parent Portal account?
    • In most cases involving the reenrollment of a student in the district, you will not need to create a new Parent Portal account. Your account will reactivate upon the reenrollment of your student.
    • In some cases your Parent Portal account may have become dormant and will not automatically reactivate.  If you believe this to be the situation, please email powerschool@sayrevillek12.net for further information.
  • If my child leaves the district for another district that uses PowerSchool’s Parent Portal or another parent access system, will my Parent Portal account transfer to the new school district?
    • No, at this time the Sayreville School District’s PowerSchool system is independent and does not share information with other school districts directly.
  • What happens to my Parent Portal account if my child graduates or permanently leaves the district?
    • Your Parent Portal account will be deactivated.

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GRADING AND ATTENDANCE QUESTIONS

  • I have questions about my child’s grades, whom should I contact?
    • Questions pertaining to your child’s grades, should be directed to the individual teacher of the class in which the grade was received.
  • I have questions about my child’s attendance, whom should I contact?
    • Questions pertaining to your child’s attendance should be directed to the attendance secretary for your child’s school.
  • I believe the security of my Parent Portal username and/or password has been compromised, what should I do?
    • Please change your Parent Portal username and/or password on the Account Preferences page of the Parent Portal. For further information on changing your account preferences, please review the Parent Portal reference manual, located on the Sayreville School District Parent Portal Help Page.
  • The Parent Portal is missing a quarter, semester, or exam grade for my child on the Grades and Attendance page.
    • A grade will only be visible if a teacher has entered an assignment for the indicated term.
    • Please note that during the time period that grades are being finalized by teachers at the end of each term, those term grades will not be available on the Parent Portal.
    • Please note that the Parent Portal will not be available during the summer months when school is not in session.
    • An individual class may not be in session for all terms visible on the Parent Portal.  If a class was not in session for a selected term, no grade will be displayed.
  • How often will a teacher update the grades on Parent Portal?
    • Teachers will update Parent Portal grades on a weekly basis. For specific information on assignment progress and due dates, please contact the individual teacher for the class in question.
  • My child’s classes have changed, what happened to the grades from their prior classes?
    • At the bottom of the Grades and Attendance Page, there is an option you can click to show dropped classes.  Clicking this link will cause the Grades and Attendance Page to show both current and former classes for your child. For further information on changing your Grades and Attendance preferences, please review the Parent Portal reference manual, located on the Sayreville School District Parent Portal Help Page.
  • What do the codes Q1, Q2, Q3, Q4, S1, S2, E1, E2, Y1 mean?
    • The codes listed above are grading term codes that correspond to quarter 1, quarter 2, quarter 3, quarter 4, semester 1, semester 2, midterm exams, final exams, and yearly average. In some cases, not all codes are used for all buildings and may not appear on your Parent Portal page.

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TECHNOLOGY QUESTIONS

  • I have technical questions about the PowerSchool Parent Portal, whom should I contact?
    • Technical questions pertaining to the Parent Portal can be directed to the following email address: powerschool@sayrevillek12.net.
  • What are the computer requirements for using the Parent Portal?
    • The Parent Portal is a web based application, most computers with an active internet connection and a web browser that supports JavaScript will be able to access the Parent Portal.
  • When I try to create an account, I get an error message that tells me that my username is invalid and/or already in use, what should I do?
    • Every username in the Parent Portal system must be unique.  It is possible that someone else has already created an account with your desired username.  Please try to create your account with a different username.
  • When I try to create an account, I get an error message that tells me that my password is invalid and/or does not meet requirements, what should I do?
    • Passwords must be a minimum of 6 characters long.  A character is considered a letter, number, or symbol. All passwords are case sensitive.
  • When I try to create an account, I get an error message that tells me that my email address is invalid and/or already in use, what should I do?
    • Every email address in the Parent Portal system must be unique.  It is possible that you or another member of your family has already created an account with your selected email address.  Please verify that you have not already created a Parent Portal account. If you believe that neither you nor another member of your family has created a Parent Portal account using the selected email address, please email powerschool@sayrevillek12.net to further inquire about the problem. 
  • I am receiving emails from powerschoolnoreply@sayrevillek12.net, what should I do?
    • Certain emails pertaining to the Parent Portal, such as changes to your account or the addition or removal of a child from your account, are automatically emailed.
    • Emails pertaining to your child’s (children’s) grades are controlled by the settings located on the Email Notification page of your Parent Portal. For further information on the Email Notification page, please review the Parent Portal reference manual, located on the Sayreville School District Parent Portal Help Page.
  • I have signed up for email notifications on my child’s Email Notification page, but I am not receiving emails.    
    • Please check the settings on your Parent Portal Email Notification page to ensure they are set to your desired settings.
    • Please be aware that if you have multiple children attached to your Parent Portal account, you need to select the option to apply settings to all your students on the Email Notification page, or setup the email settings for each child individually.
    • Please make sure that the address powerschoolnoreply@sayrevillek12.net and powerschool@sayrevillek12.net are added to your safe email list and are not being sent to your SPAM/Junk Email folder.
  • How should I view the Parent Portal if I do not have a computer and/or internet at home?
    • The Parent Portal is available from any internet capable computer, including those available for public use such as designated computers at a public library.
    • Grade and attendance information will still be available in paper form for progress reports and report cards.
    • The Parent Portal is available from compatible internet capable mobile devices.
    • In the near future Sayreville School District will be supporting IPhone, IPad, IPod Touch App access using the PowerSchool Mobile App for Parents. 
  • When I try to access the Parent Portal at https://powerschool.sayrevillek12.net , I receive an error that says the page cannot be displayed, what should I do?
    • Please make sure that you have entered the correct web address for the Parent Portal (https://powerschool.sayrevillek12.net).
    • Please check your internet connection to make sure you are connected to the internet. 
    • If you are connected to the internet, please try the Parent Portal again at another time.
    • The Sayreville School District makes every effort to keep the Parent Portal available at all times, however the website may occasionally be unavailable for system maintenance and/or updates.
  • When I try to access the Parent Portal at https://powerschool.sayrevillek12.net , I receive an error that says the page certificate is unknown, untrusted, or unsecure what should I do?
    • Please make sure that you have entered the correct web address for the Parent Portal (https://powerschool.sayrevillek12.net).
    • If you have verified that you are entering the correct web address, please try the Parent Portal again at another time.
    • The Sayreville School District makes every effort to keep the Parent Portal available at all times however the website may occasionally be unavailable for system maintenance and/or updates.
  • When I try to access the Parent Portal at https://powerschool.sayrevillek12.net , I receive an error that says my login has expired or I cannot access the website, what should I do?
    • Some web browsers store information about prior visits to websites in their cache which can occasionally cause problems with a login to the Parent Portal.  
    • To fix the problem, please clear your browser’s cache.
    • For further information on how to clear your browser’s cache, please consult the help documentation for your browser.
    • Some web browsers store username and password information for websites which can occasionally cause problems with a login to the Parent Portal.
    • To fix the problem, please clear your browser’s saved passwords.
    • For further information on how to clear your browser’s saved passwords, please consult the help documentation for your browser.
  • When I try to use the PowerSchool Mobile App for Parents on my IPad, IPhone, and/or IPod Touch, I am unable to find the Sayreville School District or my child’s school.
    • The Sayreville School District is currently not supporting the PowerSchool Mobile App for Parents.  Support for the PowerSchool Mobile App for Parents should be available shortly after the launch of the Parent Portal website.
    • You can access the Parent Portal from an IPad, IPhone, and/or IPod Touch, or other compatible mobile device using the device’s web browser.

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SECURITY QUESTIONS

  • I believe the security of my child’s Access ID and/or Access Password has been compromised, what should I do?
    • Please contact your child’s individual school for further instructions.
  • Who will be able to see my child’s information on the Parent Portal?
    • The Parent Portal is a secured website.  To gain access to any child’s information, a valid Access ID and Access Password that has been supplied by your child’s school is required. Anyone who has access to this ID and Password would be able to join your child to a Parent Portal account. Please keep the Access ID and Access Password supplied by your child’s school secure in order that unauthorized persons are not able to access your child’s Parent Portal information.